Policies
Shipping and delivery
We're launching in the UK first. Expansion to the EU, the USA, Canada, Australia, New Zealand, and eventually worldwide is planned from there.
Express shipping is free on UK orders over £200, and takes 2 to 5 business days. We ship with DPD, Royal Mail Tracked, and DHL, depending on your order.
If your delivery is lost or arrives damaged, tell us within 7 days. We don't have duties-at-checkout yet, so until we do, international customers are responsible for any import duties or taxes charged on their order.
Returns and refunds
Last updated: 30 September 2026
You have a 30-day return window from delivery. Items need to be unused and undamaged, with all original packaging, accessories, and tags included, in resaleable condition.
Change your mind and return shipping is on you. If the item arrived faulty or damaged, or we sent the wrong item, we cover the cost.
Once we've received and inspected your return, we refund the original payment method within 14 days. Exchanges are available where stock allows.
Gift cards and future personalised products can't be returned. Sale items can still be returned if they meet the conditions above.
How to start a return
Email us at hello@carrioncase.com with your order number and the item you'd like to return, and we'll reply with everything you need to send it back.
Your legal rights
This policy is in addition to your legal rights as a consumer, and nothing in it affects them.
Cancelling within 14 days. Under the Consumer Contracts Regulations 2013 you can cancel your order for any reason within 14 days of the day you receive it, by telling us by email. You then have a further 14 days to send the item back. We'll refund what you paid, including the standard delivery charge, within 14 days of receiving the item or of you showing us you've sent it, whichever is sooner. You may handle a case as you would in a shop to check it, but if it has been used beyond that, we may reduce your refund to reflect the loss in value.
Faulty items. Under the Consumer Rights Act 2015, our cases must be of satisfactory quality, fit for purpose and as described. If an item is faulty, you can reject it for a full refund within 30 days of delivery. After that you're entitled to a repair or a replacement, and if that doesn't put things right, a refund or a price reduction.
Lifetime Warranty
Every Carrion case carries a Lifetime Warranty. It covers defects in materials and workmanship under normal personal use.
It doesn't cover airline damage, cosmetic wear, normal wear and tear, misuse, accidents, negligence, or unauthorised repairs and modifications.
Where we can, we repair the case first. If that's not possible, we'll replace it or offer a refund or store credit.
To make a claim, send us proof of purchase and photos of the damage. We aim to respond within 2 business days.
The Lifetime Warranty is given by Carrion Group Ltd, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ. It is in addition to your legal rights as a consumer, including under the Consumer Rights Act 2015, and does not affect them.
Privacy Policy
Last updated: 30 September 2026
At Carrion Group Ltd (“Carrion”, “we”, “our” or “us”), we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, create an account, make a purchase or otherwise interact with us.
Carrion Group Ltd is the controller of your personal information. We are registered in England and Wales under company number 17300427, and our registered office is 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.
Information we collect
Depending on how you interact with us, we may collect personal information including your name, email address, telephone number, billing address, delivery address, company details where applicable, and payment information, which is processed securely by our payment providers.
When you place an order we may collect the products purchased, your order history, delivery preferences, returns and warranty information, and your customer service enquiries.
When you browse our website we may automatically collect your IP address, browser type, device information, operating system, pages viewed, time spent on the website, referring websites, and cookies and analytics information. This information helps us improve our website and customer experience.
How we use your information
- Process and fulfil orders
- Arrange delivery
- Manage returns and warranty claims
- Respond to customer enquiries
- Verify your identity where necessary
- Prevent fraud
- Improve our products and services
- Personalise your shopping experience
- Comply with legal obligations
- Send marketing communications where you have chosen to receive them
Our lawful bases
UK data protection law requires us to have a lawful basis for each way we use your information:
- Contract: to process and deliver your order, and to handle returns, refunds, warranty claims and questions about it
- Legal obligation: to keep order and payment records for tax and accounting, and to meet our other legal duties
- Legitimate interests: to answer your enquiries, keep our website and customers secure, prevent fraud, and improve our products and services, where those interests are not outweighed by your rights
- Consent: to send you marketing, and to use any analytics or advertising cookies. You can withdraw consent at any time
Marketing communications
If you choose to receive marketing communications, we may contact you by email or SMS about new product launches, exclusive offers, promotions, competitions, travel inspiration and company news.
You may unsubscribe at any time using the unsubscribe link included in our emails, or by contacting us directly.
Payment information
We do not store your full payment card details. Payments are securely processed through trusted third-party payment providers using encrypted connections that comply with recognised industry security standards.
Sharing your information
We never sell your personal information. We may share information with trusted third parties where necessary to operate our business, including payment providers, delivery and courier companies, warehouse and fulfilment partners, IT and website providers, marketing platforms, customer support providers, professional advisers, and government authorities where legally required. These providers only receive the information necessary to perform their services.
In particular, our online shop, checkout and customer accounts are provided by Shopify, which processes your order and payment details on our behalf, and our website is hosted by Vercel.
International transfers
Some of our service providers may process information outside the United Kingdom. Where this occurs, we ensure appropriate safeguards are in place to protect your personal information in accordance with applicable data protection laws.
Data security
Protecting your information is important to us. We use appropriate technical and organisational measures designed to protect personal information from unauthorised access, loss, misuse, disclosure, alteration and destruction. While no online system can ever be completely secure, we continuously work to maintain high standards of security.
Your rights
Depending on your location, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Restrict certain processing
- Object to processing
- Withdraw consent
- Request a copy of your data
- Complain to the Information Commissioner's Office (ICO), the UK data protection regulator, at ico.org.uk
To use any of these rights, email us at the address below. We will respond within one month, or tell you within that month if we need longer. We'd appreciate the chance to deal with any concern before you contact the ICO.
Data retention
We only retain personal information for as long as necessary to fulfil orders, provide customer support, meet legal and tax obligations, resolve disputes and enforce our agreements. When information is no longer required, it is securely deleted or anonymised.
Order, payment and invoice records are kept for six years after the end of the financial year they relate to, because UK tax law requires it. If you unsubscribe from marketing, we keep only what we need to make sure we don't contact you again.
Children's privacy
Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, legal obligations or services. The latest version will always be available on this page, together with the date it was last updated.
Contact us
If you have any questions about this Privacy Policy or how we process your personal information, please contact Carrion Group Ltd at hello@carrioncase.com.
Terms and conditions
Last updated: 30 September 2026
Carrion cases are sold by CARRION GROUP LTD, registered at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.
CARRION GROUP LTD is a private limited company registered in England and Wales under company number 17300427. These terms apply to every order you place with us, together with our Shipping, Returns and refunds, and Lifetime Warranty policies above.
Your order
Our checkout is provided by Shopify. When you place an order, we'll email you to confirm it, and that confirmation is when the contract between us is formed. If we can't supply an item you've ordered, for example because it has sold out, we'll let you know and refund you in full.
Prices and payment
Prices are shown in pounds sterling. The total you pay, including any delivery charge, is shown at checkout before you pay. Payment is taken when you place your order and is processed securely by our payment providers. We do not see or store your full card details.
Our responsibility to you
If we fail to meet these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach or our negligence. We don't exclude or limit our liability where the law doesn't allow us to, including for death or personal injury caused by our negligence, for fraud, or for breaching your legal rights as a consumer. Our cases are sold for domestic and private use.
Law and complaints
These terms are governed by the law of England & Wales.
If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts. If you're unhappy with anything, please contact us first and we'll do our best to put it right.
There's no minimum purchase age. We don't sell age-restricted products.
Legal contact: hello@carrioncase.com.